IT Helpdesk Support Assistant(EA)

H.K. Island

Provide Install, Move & Change of deskside services to end users; Identify, investigate & solve problems or incidents in accordance with established procedures, practices & service pledges; Troubleshoot I.T related issues & report to line manager/ress or supervisor; Responsible for first tier helpdesk call & email enquires upporting iPad/tablet & smartphones

$19,900 - $20,000 per month (Proficient at popular software in Microsoft Windows in all kind of devices), Mon to Sat: 10:00AM-6:00PM, 5 - 6 working days per week (Provide technical support for internal users), (Communicate with end users & other support parties)